16-04-2021

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Having an issue with your display, audio, or touchpad? Whether you're working on an Alienware, Inspiron, Latitude, or other Dell product, driver updates keep your device running at top performance. Step 1: Identify your product above. Step 2: Run the detect drivers scan to see available updates. Step 3: Choose which driver updates to install. Garmin Support Center is where you will find answers to frequently asked questions and resources to help with all of your Garmin products. Aug 12, 2015 There is no com port section in the device manager. I have updated drivers, tried different connectors etc. I did the command prompt method on both machines and there simply are no com ports. The device shows up as a mass storage device under the USB section. I cant get either machine (win 10 or 8.1) to recognize it as a com port.

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This article helps to fix an issue in which Windows 10 doesn't install specific drivers for USB audio devices on the first connection.

Original product version: Windows 10, version 1703
Original KB number: 4021854

Symptom

Devices

When you connect a USB audio device to a Windows 10 Version 1703-based computer the first time, the operating system detects the device but loads the standard USB audio 2.0 driver (usbaudio2.sys) instead of the specific device driver.

Cause

This issue occurs because the USB audio 2.0 driver (usbaudio2.sys) isn't classified as a generic driver in Windows 10 Version 1703. Therefore, the system assumes that a compatible, nongeneric driver is installed for the device even though the driver is generic.

Devices

This issue also causes Windows 10 Version 1703 to postpone the search for other compatible drivers through Windows Update that typically occurs immediately after you install a new device.

Resolution

Port

To fix this issue, use one of the following methods.

Method 1

To resolve this issue, install update 4022716.

Method 2

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If the device-specific driver is distributed through Windows Update, you can manually update the driver by using Device Manager. For more information about how to do this, see update drivers in Windows 10.

Method 3

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If the device is not yet connected, first install the device-specific driver, such as by using the appropriate installer. After the device-specific driver is installed, Windows 10 will select that driver instead of the standard USB audio 2.0 driver when you first connect the device.

Note

See the device manufacturer's user guide for specific instructions about how to install the driver.

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Method 4

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If the driver isn't distributed through Windows Update, you can manually reinstall the driver. To do this, follow these steps:

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  1. Install the device-specific driver (see Method 2).
  2. Open Device Manager.
  3. Right-click (or tap and hold) the name of the device, and then select Uninstall.
  4. Restart the computer.

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When it restarts, Windows will try to reinstall the device by using the device-specific driver.